Crisis management

A good crisis management plan rests on two distinct principles.

The first is that crisis management is not about researching and planning contingencies for every possible crisis that might occur, but rather, about developing the capability within the organisation to react flexibly, and to make the right snap decisions that will be required when a crisis does happen.

The second is that actually practicing or rehearsing the kind of teamwork that will be needed during a crisis is a critical success factor in difficult situations. The notion that the more one practises, the luckier one gets is seldom more true than in the field of crisis management.