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Identifying key hospital service quality factors

In online health communities, how to identify key hospital service quality factors?
This article proposed a novel approach to identify quality factors of hospital services. It also identified the overtime trends automatically from online health communities, especially from hospital-related questions and answers. Utilizing large-scale health-related information could provide timely information to caregivers, hospital officials, and medical professionals for making healthcare policies.

© Yuchul Jung, Cinyoung Hur, Dain Jung, Minki Kim. Originally published in the Journal of Medical Internet Research (Apr 2015)
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Social Media in Healthcare: Opportunities and Challenges

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