Skip main navigation

£199.99 £139.99 for one year of Unlimited learning. Offer ends on 28 February 2023 at 23:59 (UTC). T&Cs apply

Find out more

Professional behaviour: solving cases

Professional behavior: solving cases
University student desk
© University of Groningen

In the previous step we asked you to reflect on two cases regarding professional behaviour. Let’s now take a look at how you could deal with them in a professional way.

Solving case 1: a dishonest student

You could consider confronting the possibly dishonest student. But the coffee bar is probably not the best place to do so. You could confront the student when you see him again in the next session, during the break or after the session. Start the conversation by stating the facts: you saw him immediately after the session at the coffee bar with a friend. However, do not assume immediately that the student was dishonest. Maybe he was looking for support of a friend while having a coffee? If the students admits he was dishonest, tell him the consequences of his actions: you are marking the previous session as “missed” instead of “present”. You could consider reporting this issue to the course coordinator at your next meeting.

Their are two other things to consider when dealing with a situation like this. Have you stated your expectations during the introduction of the first session? Maybe it was not clear enough for students what “mandatory” meant (attending at least 50% of each session, being allowed to miss one or none, etc.). Another thing to consider is the role you want to have as student assistant with teaching duties. Do you want to be the “police officer” who controls his/her students or do you want, for example, to take up a more supporting – “coach” – role?

Solving case 2: an unethical colleague

As you might have noticed, unfortunately, this situation mostly lies outside your circle of influence. Dealing with a colleague who behaves unprofessionally can be challenging. Complaining to your supervisor about your colleague might disturb your relationship with her. However, if the situation should escalate, you should talk to your supervisor.

You could also address the issue of taking too long breaks with your colleague directly. State that your shift had ended and that you often have appointments immediately afterwards. Addressing the issue of online shopping, however, might be difficult. During your further career you will come across colleagues who behave in a less professional way that you would like. The best way to deal with this is to lead by example.

Since an important aspect of behaving professionally is accountability, you cannot leave the university student desk unattended. So, wait for your colleague to come back and then go for lunch with your friend. It might be wise not to gossip about your colleague to your friend.

© University of Groningen
This article is from the free online

Becoming a Student Assistant: Teaching and Mentoring

Created by
FutureLearn - Learning For Life

Our purpose is to transform access to education.

We offer a diverse selection of courses from leading universities and cultural institutions from around the world. These are delivered one step at a time, and are accessible on mobile, tablet and desktop, so you can fit learning around your life.

We believe learning should be an enjoyable, social experience, so our courses offer the opportunity to discuss what you’re learning with others as you go, helping you make fresh discoveries and form new ideas.
You can unlock new opportunities with unlimited access to hundreds of online short courses for a year by subscribing to our Unlimited package. Build your knowledge with top universities and organisations.

Learn more about how FutureLearn is transforming access to education