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Why do we measure patient experience?

Watch Dan Wellings explore what patient experience is and why it matters in the NHS.

In the previous step, you explored some of the ways that patient experience is measured. But why is it so important?

In this video, Dan Wellings, Senior Fellow at The King’s Fund, explores the role of patient experience in the NHS and why it matters.

Why do you think measuring patient experience is important? What would a health service look like if it didn’t measure patient experience?

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The NHS Explained: How the Health System in England Really Works

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