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Why do we measure patient experience?

In the previous step, you explored some of the ways that patient experience is measured. But why is it so important? In this video, Dan Wellings, Senior Fellow at The …

How well does the NHS manage its budget?

The performance measures you’ve learned about so far focus on the quality of health care in the NHS. How the NHS performs financially is another important way we can understand …

How good is the NHS at closing the gap?

As you learned in Week 1, there is a link between health, genetics, social class, diet, environment, education and employment. This means that health and wellbeing is about more than …

Following the money: from the state to services

The NHS is largely funded through taxes. In this step, we explore how money travels from government to care for patients. Adapted from National Audit Office – Departmental overview: Department …

How will COVID-19 change the NHS?

The NHS in England is currently facing a challenge the like of which has not been seen in living memory. The challenge will change over time and eventually we will …

What was health care like before the NHS?

Access to health care before the NHS was largely dependent on your ability to pay for treatment. Where health care was available for free or cheaply, there was a patchwork …

How will the Long-Term Plan change the NHS?

In January 2019, the NHS long-term plan was published, outlining the key ambitions for service over the next 10 years. What are the major commitments in the plan and what …

How will technology change the NHS?

Technology has dramatically changed the way we live. What impact has technology had on health and care and what will the future look like? In this step, we’ll look at …

How will Brexit change the NHS?

In 2016, the UK voted to leave the European Union (EU) as the result of a referendum. Although the EU has limited legal influence on the NHS, Brexit will have …