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Digital Skills: Artificial Intelligence

Discover the potential for artificial intelligence (AI) to transform your everyday life and reshape the way you work.

149,132 enrolled on this course

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  • Duration

    3 weeks
  • Weekly study

    2 hours
  • 100% online

    How it works
  • Digital upgrade

  • Accreditation

    AvailableMore info
The CPD Certification Service

This course has been certified by the CPD Certification Service as conforming to continuing professional development principles. Find out more.

Identify the skills needed to work with artificial intelligence (AI)

From AI chatbots to smart personal assistants, AI is used in many businesses to optimise processes and improve working life.

On this three-week course, you’ll learn about the past, present, and future of artificial intelligence and explore its potential in the workplace.

Discover the origins of artificial intelligence

You’ll examine key moments in AI history and demystify AI facts from fiction. You’ll then take a look at AI in action, exploring the benefits and considerations of AI, as well as investigating the ethics of responsible AI.

Using this knowledge, you’ll evaluate how AI developments may impact your work and discuss where the future of AI might lead.

Explore the applications of AI in industry

From retail to agriculture, AI has far-reaching implications for a wide variety of industries. You’ll enhance your understanding of AI in the workplace before looking at the impact on an individual level through case studies and self-reflective tasks. Having completed these exercises, you’ll be able to analyse how your present or prospective career may advance using AI, helping you to identify gaps in your current skill set.

Develop techniques to upskill with artificial intelligence

With an overview of the current AI landscape, you’ll take a look at the future and assess what an AI driven world might look like.

In the final week of this course, you’ll reflect on the skills you already possess, learning how these can be adapted for evolving technological roles, as well as developing strategies to help further your career in evolving industries.

By the end of this course, you’ll understand AI development and its role in advancing processes across industry. Having evaluated your skill set, you’ll be able to develop a strategic plan to upskill and adapt to the impact of AI in your role.

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Skip to 0 minutes and 3 seconds This course aims to equip you with a broad understanding of artificial intelligence, or AI– –its past, present, and future, the benefits it creates as well as how it’s reshaping various industries. You’ll also gain a greater understanding of the working relationship between humans and AI and what skills are predicted to be needed to work and interact with the technology– –as well as the new jobs that artificial intelligence has and will create. With this understanding, you will be able to hone your own skills to adapt your career to thrive within the future workplace. Technology now exists that can help people with mobility impairments, operate and control their computers with their eyes, similar to the way a mouse is controlled with a hand.

Skip to 0 minutes and 48 seconds Technology now exists that can monitor natural disasters and provide warning signals earlier and more accurately to help reduce the number of casualties or help the emergency services quickly locate victims. Technology now exists that allows people to purchase items simply by taking a picture. These are examples of artificial intelligence. Do you remember when the internet became widely used or have you read about this in history? Something similar happened around that time, hence why we now have jobs such as social media communication teams and web designers. So it is important to stress that while 75 million current jobs are displaced around the world, 133 million new jobs may emerge.

Skip to 1 minute and 33 seconds This means that almost 60 million jobs will be created, and AI is driving new opportunities today. But what does this artificial intelligence buzzword truly mean? What technologies are behind it? Why are some people so excited about it and why do some people fear it? Do you find yourself asking one of these questions? Then this course is for you.


  • Week 1

    Introduction to artificial intelligence

    • Getting started

      Welcome to the artificial intelligence course. First, let’s look at staying safe online, and meet the team who will be helping you through the course.

    • What is artificial intelligence and where did it come from?

      This activity will introduce to you what AI is and its origins and distinguish between facts and myths surrounding AI.

    • AI in action

      Learn more about the technologies behind AI

    • What does this mean for me?

      Learn how AI affects people in different careers and the challenges it presents

    • Weekly round-up

      Check and consolidate your understand of the activities in Week 1

  • Week 2

    Artificial intelligence in industry

    • Impact on industries by AI

      Explore the evolution and impact of artificial intelligence across various industries and explore your thoughts on any changes you have noticed due to AI around you.

    • Impact of AI on individuals

      Start thinking about what skills will be required as a result of AI.

    • What does it mean for me?

      Recognise your current skills and how to develop them. Explain why you think your current skills are useful in today’s workforce

    • Week 2 roundup

      Summing up everything explored and learned in Week 2

  • Week 3

    Adapting your skills to work with artificial intelligence

    • How has the relationship changed between AI and humans?

      Look further into the relationship between artificial intelligence and humans and how to identify the future skills desired to work with AI.

    • Imagining the future

      Prepare for the future of work

    • Week 3 roundup

      Summing up everything explored and learned from week 3

Who is this accredited by?

The CPD Certification Service
The CPD Certification Service:

The CPD Certification Service was established in 1996 and is the leading independent CPD accreditation institution operating across industry sectors to complement the CPD policies of professional and academic bodies.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Describe the origins and advent of AI
  • Explain the relationship between AI and Automation
  • Reflect on the application of AI to your own context
  • Identify key shifts in the workplace influenced by AI
  • Assess the impact shifts in the workplace may have on roles and responsibilities
  • Identify how the relationship has changed between AI and humans
  • Identify future skills required to work and interact with AI
  • Produce an action plan to adapt your skills for the future

Who is the course for?

This technology course is for anyone with an interest in AI who is looking to improve their entrepreneurial skills, enter the workplace, or change careers.

Interested in growing your digital skills more widely? Discover more Digital Skills courses from Accenture.

Who developed the course?


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres.

What's included?

Accenture are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • A PDF Certificate of Achievement to prove your success when you’re eligible
  • Learning on FutureLearn

    Your learning, your rules

    • Courses are split into weeks, activities, and steps to help you keep track of your learning
    • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
    • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

    Join a global classroom

    • Experience the power of social learning, and get inspired by an international network of learners
    • Share ideas with your peers and course educators on every step of the course
    • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

    Map your progress

    • As you work through the course, use notifications and the Progress page to guide your learning
    • Whenever you’re ready, mark each step as complete, you’re in control
    • Complete 90% of course steps and all of the assessments to earn your certificate

    Want to know more about learning on FutureLearn? Using FutureLearn

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