Contact FutureLearn for Support
Skip main navigation
We use cookies to give you a better experience, if that’s ok you can close this message and carry on browsing. For more info read our cookies policy.
We use cookies to give you a better experience. Carry on browsing if you're happy with this, or read our cookies policy for more information.
Online course

Digital Skills: Retail

Discover the impact digital technology is having on the retail industry and what it means for customers.

Digital Skills: Retail

Understand how digital technology is changing retail

Digital technology is transforming the world of retail. You’ll learn about the impact of this transformation, from data transforming customer experiences and operations, to the increasing impact of connected devices and automation.

You will also look ahead, asking what the different concepts and technologies mean for the future of retail and for those that work in this industry.

Download video: standard or HD

What topics will you cover?

Week 1

Retail in the digital age and creating new customer experiences

Week 2

The power of customer data and using data behind the scenes

Week 3

Retail in a connected world, automation, AI and the future of retail

When would you like to start?

  • Available now
  • Date to be announced

What will you achieve?

By the end of the course, you'll be able to...

  • Describe how digital has created new ways for retailers and customers to connect
  • Describe how digital can help retailers improve customer experience
  • Explain what omni-channel means and understand the new channels digital enables
  • Explain the increasingly important role that digital marketing and social media are playing in retail
  • Describe how digital enables retailers to give their customers a more personalised experience

Who is the course for?

This course is for anyone seeking to develop their entrepreneurial skills, preparing to enter the workplace or looking to change careers. No prior experience or qualifications required.

Interested in growing your digital skills more widely? Discover more Digital Skills courses from Accenture.

Who will you learn with?

Simon Blosse

Simon has worked in Retail for over 10 years and has a deep passion for teaching, retail and bringing to life the fascinating and exciting world of the future of digital.

Who developed the course?

Accenture Digital Skills is a free, interactive series of courses which help and prepare people to build the digital skills necessary to gain a job or start a business.

Learners collage mobile
What's included?

Accenture are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • A PDF Certificate of Achievement to prove your success when you’re eligible