Understanding how to work effectively with diverse groups can help you better meet the needs of the different people you work with. This two-week course from NHS England will show you how simple changes can create big improvements to people’s lives and transform their access to healthcare services.

You’ll take a strengths-based approach to understand how you can work with people and not systems. With this knowledge, you’ll learn how your work can have a bigger impact.

Understand how people have different experiences in their access to healthcare

You’ll unpack how different communities can have very different experiences of healthcare as you identify who faces bigger barriers.

With this knowledge, you’ll learn how to consider different perspectives in the design and delivery of healthcare services.

Explore inclusive engagement activities

To help ensure better care and efficient use of resources, you’ll delve into the inclusive engagement practices you can use in your context. With this understanding, you’ll learn the importance of making people feel heard when you engage with them.

You’ll also learn how to look at a diverse population and ensure equitable representation rather than equal representation.

Develop an awareness of implicit bias and underrepresentation

To further ensure the inclusivity of your engagement practices, you’ll explore implicit bias and how you can navigate this to break down barriers to healthcare access.

You’ll also discover the underrepresented groups in England and the strategies you can implement to ensure wider groups of the public are represented in healthcare.

By the end of this course, you’ll have the practical tools and knowledge to understand how to successfully involve people and communities in your work.