Learn how to engage with different people and communities to reduce inequalities and ensure inclusive access to healthcare.
2,803 enrolled on this course
Duration
2 weeksWeekly study
3 hours100% online
How it works
Working with People and Communities to Improve Health Outcomes
Help the people you work with access healthcare services
Understanding how to work effectively with diverse groups can help you better meet the needs of the different people you work with. This two-week course from NHS England will show you how simple changes can create big improvements to people’s lives and transform their access to healthcare services.
You’ll take a strengths-based approach to understand how you can work with people and not systems. With this knowledge, you’ll learn how your work can have a bigger impact.
Understand how people have different experiences in their access to healthcare
You’ll unpack how different communities can have very different experiences of healthcare as you identify who faces bigger barriers.
With this knowledge, you’ll learn how to consider different perspectives in the design and delivery of healthcare services.
Explore inclusive engagement activities
To help ensure better care and efficient use of resources, you’ll delve into the inclusive engagement practices you can use in your context. With this understanding, you’ll learn the importance of making people feel heard when you engage with them.
You’ll also learn how to look at a diverse population and ensure equitable representation rather than equal representation.
Develop an awareness of implicit bias and underrepresentation
To further ensure the inclusivity of your engagement practices, you’ll explore implicit bias and how you can navigate this to break down barriers to healthcare access.
You’ll also discover the underrepresented groups in England and the strategies you can implement to ensure wider groups of the public are represented in healthcare.
By the end of this course, you’ll have the practical tools and knowledge to understand how to successfully involve people and communities in your work.
Syllabus
Week 1
What and why
Welcome to Working with People and Communities
A welcome from the Public Participation team and a bit about what you'll learn during the course.
Being heard
Explore the difference between being 'engaged with' as a tick box exercise and being meaningfully involved. We'll start to consider that what 'good' looks like will change across different communities.
Valuing communities
Why it's important to take the time to understand a community's needs and look at what is already working.
How Indigo works with with their community
We look at a specific example of Indigo, a gender health service based in Manchester.
Reflecting on the what and the why
Opportunity to consider what you've learned during this week.
Week 2
Who and when
Welcome to Week 2
Welcome to the second week of our course on working in partnership with people and communities to improve health outcomes.
Who should we be involving?
Exploring who needs to be included when we’re working with people and communities, including gauging community and population needs and looking at the importance of good data relating to people and communities.
How do we find out what populations need?
In this activity we'll explore what's available that will help you learn what the people and communities you're working with need.
Planning your engagement activities
Who can help me work in partnership with people and communities, and when and how should I start? What are some of the barriers I might come up against along the way?
Wrap up
What have we explored this week, and what have you learned?
When would you like to start?
Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.
Available now
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Describe what we mean by working with people and communities
- Investigate the different experiences of people in accessing healthcare
- Improve how you involve people and communities in your own work
- Identify who is included and who is absent when we’re working with people and communities, and who faces bigger barriers
- Assess how best to recognise and measure success
Who is the course for?
This course is primarily designed for those working in the NHS and wider health and care systems in the UK. This includes clinical and non-clinical roles.
You’ll gain the confidence and knowledge to create a more compassionate service to match with your own values of patient-centred care. You don’t need to have any background knowledge or experience to take part.
People who work for NHS organisations are eligible for a fully-funded upgrade on this course.
A partnership between the NHS and FutureLearn means that NHS or social care staff and students can receive a fully-funded upgrade of this course. Check the eligibility criteria.
To upgrade, please register via the NHS Leadership Academy Verify platform. If you have already registered on FutureLearn, please make sure you use the same email address when you use the Verify platform above.
Who will you learn with?
I work for NHS England in building communities, participation and engagement. My main interest is how we work with communities to improve health outcomes for everyone.
I work for the Public Participation Team at NHS England. Prior to this I have worked in community collaboration and engagement at Imperial College London and a range of NHS organisations.
I work in the Public Participation team and have particular interests in neurodiversity and how systems can work better with young people and trans and nonbinary people.
Hi, I work in the Public Participation team at NHS England. Passionate about Communications and Digital Engagement and engaging with people and communities and bringing their voice to the forefront.
Who developed the course?
Ways to learn | Buy this course | Subscribe & save | Limited access |
---|---|---|---|
Choose the best way to learn for you! | $54/one-off payment | $39.99 For your first month. Automatically renews | Free |
Fulfill your current learning need | Develop skills to further your career | Sample the course materials | |
Access to this course | tick | tick | Access expires 24 Dec 2024 |
Access to 1,000+ courses | cross | tick | cross |
Learn at your own pace | tick | tick | cross |
Discuss your learning in comments | tick | tick | tick |
Certificate when you're eligible | Printed and digital | Digital only | cross |
Cancel for free anytime |
Ways to learn
Choose the best way to learn for you!
Subscribe & save
$39.99
For your first month. Automatically renews
Develop skills to further your career
- Access to this course
- Access to 1,000+ courses
- Learn at your own pace
- Discuss your learning in comments
- Digital certificate when you're eligible
Cancel for free anytime
Buy this course
$54/one-off payment
Fulfill your current learning need
- Access to this course
- Learn at your own pace
- Discuss your learning in comments
- Printed and digital certificate when you’re eligible
Limited access
Free
Sample the course materials
- Access expires 24 Dec 2024
Find out more about certificates, Unlimited or buying a course (Upgrades) Sale price available until 29 December 2024 at 23:59 (UTC). T&Cs apply. |
Find out more about certificates, Unlimited or buying a course (Upgrades)
Sale price available until 29 December 2024 at 23:59 (UTC). T&Cs apply.
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
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