Skip main navigation

You and your consulting and/or support team

Watch Alex Cowan discuss the relationship between a product manager and the consulting and support teams.

In this video, Alex introduces the role of the consulting team, or the support team, within an organization. He stresses that a support team isn’t there to bolster a weak product, but should provide feedback for customer improvement. Have you worked in a job where you have had to answer support calls? Were you able to take your experience and improve a product or service?

This article is from the free online

Digital Product Management

Created by
FutureLearn - Learning For Life

Reach your personal and professional goals

Unlock access to hundreds of expert online courses and degrees from top universities and educators to gain accredited qualifications and professional CV-building certificates.

Join over 18 million learners to launch, switch or build upon your career, all at your own pace, across a wide range of topic areas.

Start Learning now