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You and your consulting and/or support team
Watch Alex Cowan discuss the relationship between a product manager and the consulting and support teams.
In this video, Alex introduces the role of the consulting team, or the support team, within an organization. He stresses that a support team isn’t there to bolster a weak product, but should provide feedback for customer improvement. Have you worked in a job where you have had to answer support calls? Were you able to take your experience and improve a product or service?
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