Nastia Root on Creating a Strong interface with Support

In this video, Alex interviews a product manager at Google to gain her perspective on what it means to be a growth project manager. Nastia Root describes her job as having three parts: brainstorming, evaluating, and executing. When asked for her top three pieces of advice for the product manager who wants to improve their interface with their support unit, she lists: get to know them, follow up on action items, and keep in touch. Do you think this is advice you could follow in your organization?