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Scoring an Organisation’s Performance

Learn how to score an organisation's performance based on the EFQM Model & RADAR.
A round dial to indicate performance level. The pointer is nearly all the way to the highest level.

For any organisation striving to improve its performance, being able to measure progress over time is helpful. You have seen that, by using the EFQM Model & RADAR in a self-assessment process, you can identify strengths & opportunities for improvement. It is also possible to assign a score to each criterion part. If you repeat the self-assessment after a period of time, the set of scores will provide an indication of your progress.

So far you have been asking questions based on the RADAR attributes. By analysing an organisation this way, you can find out how well it is working. You can then use this information to decide on the extent to which the organisation is meeting the RADAR requirements and assign a score.

For any given criterion part, a score can be applied to each attribute based on the evidence offered as shown below:

0% = Inability to achieve

10% – 30% = Limited ability to achieve

40% – 60% = Ability to achieve

70% – 80% = Comprehensive ability to achieve

90% – 100% = Outstanding ability to achieve

For example, if the organisation is doing something, but it is not very well defined, you might decide to give a score of 20% (limited ability to achieve) for the attribute Sound.

In the Downloads, you will find the RADAR Scoring Chart for Results. You can use this chart to score anything related to criteria 6 and 7 which are the Results criteria. There is a sliding scale based on the degree of achievement for each of the 6 attributes. You decide on a score for each attribute and the overall score.

Similar RADAR scoring charts exist for Direction & Execution. You would use them to agree scores for any of the criterion parts that fall under Direction (criteria 1 and 2) or Execution (criteria 3-5).

These three RADAR Matrix Scoring Charts are used by EFQM’s Award Assessors to help them assess applicants for the EFQM Global Award (see week 5) where each organisation is scored out of 1000 points.

One way of defining an outstanding organisation would be to say that it is one that scores higher than 750 points in the EFQM Global Award process. We will spend more time in week 5 discussing external assessment and EFQM’s recognition scheme.

The second related document you can download here shows the scoring profile by criterion for the organisations that participated in EFQM’s 2021 Global Award process.

Your task

Think about your organisation, or another organisation that you know well.

How many points out of the total of 1000 points do you think your organisation would score if it were to enter for the EFQM Global Award today?

Of the three pillars of Direction, Execution & Results, which pillar would have the highest score? Which pillar would have the lowest score?

Why is this your perception?

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