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Case study analysis: UK financial services provider

Examining the impact and methods of an emotional intelligence intervention
London City Skyline Against Cloudy Sky
© Coventry University. CC BY-NC 4.0

Read through Section 3 (pages 10–18) of the report ‘EQ and the Bottom Line: Emotional Intelligence Increases Individual Occupational Performance, Leadership and Organisational Productivity’ (Bharwaney, Bar-On, and MacKinlay 2007). .

Consider how the consultants approached their emotional intelligence intervention with the financial services provider in the UK.

Note in particular:

  • Pre-and post-intervention assessments
  • Methods used (the ten steps, but also see the original 22 step process called ‘The optimal process for developing emotional intelligence in organizations’)
  • Results

Reference

Bharwaney, G., Bar-On, R., and MacKinlay, A. (2007) EQ and the Bottom Line: Emotional Intelligence Increases Individual Occupational Performance, Leadership and Organisational Productivity [online] available from http://www.eiconsortium.org/pdf/Bharwaney_BarOn_MacKinlay_EQ_and_Bottom_Line.pdf [3 August 2018]

© Coventry University. CC BY-NC 4.0
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