Case study analysis: UK financial services provider

Consider how the consultants approached their emotional intelligence intervention with the financial services provider in the UK.

Note in particular:

• Pre-and post-intervention assessments
• Methods used (the ten steps, but also see the original 22 step process called ‘The optimal process for developing emotional intelligence in organizations’)
• Results

Reference

_{Bharwaney, G., Bar-On, R., and MacKinlay, A. (2007) EQ and the Bottom Line: Emotional Intelligence Increases Individual Occupational Performance, Leadership and Organisational Productivity [online] available from http://www.eiconsortium.org/pdf/Bharwaney_BarOn_MacKinlay_EQ_and_Bottom_Line.pdf [3 August 2018]}