Continue learning with Coventry University
Thank you for joining us on this taster course. We hope that you enjoyed the learning experience. Ready to take the next step in your learning journey? This short course …
Course: Emotional Intelligence at Work
Case study analysis: UK financial services provider
Read through Section 3 (pages 10–18) of the report ‘EQ and the Bottom Line: Emotional Intelligence Increases Individual Occupational Performance, Leadership and Organisational Productivity’ (Bharwaney, Bar-On, and MacKinlay 2007). . …
Decision-making – logic vs emotion
Look back at your responses to the questions we posed in Learning about our emotions. What was it like exploring the idea of emotions at work? If you found it …
Heart vs brain
This heart vs brain cartoon reflects just one of the ways we attempt to change, avoid or remove undesirable thoughts, emotions or physical sensations. Developing emotional intelligence means becoming more …
Getting the most out of your learning
As this might be your first time studying with Coventry University, we’ve put together a few tips to help you get the most out of the experience. Comments FutureLearn is …
Reflection on the course
In this video, we conclude by highlighting the main areas covered in the course. Your task At the beginning of the course we asked the big question: How can emotional …
How to apply emotional intelligence in the workplace
It has been argued that paying attention to emotional intelligence in the workplace can be highly beneficial to an organisation’s performance. Here, we’ll explore that concept a little further. A …
Introducing Emotional Intelligence Interventions
As we can see from the toxic triangle, emotional intelligence interventions are becoming more important in today’s workplace. ‘Individuals are not judged on how intelligent they are, but on how …
The Toxic Triangle
What might happen when the misuse of emotional intelligence starts to gain a foothold in organisational life? We have started to address sensitive issues around working with our own emotional …
Emotional agility: David and Congleton
How might you take the ideas of psychological flexibility and apply them to our potential (or actual) work with others? In the article for the Harvard Business Review, ‘Emotional agility’, …
What does being psychologically flexible mean?
You’ll see in the image above that the figure is carrying balloons. This image encapsulates what it is to be psychologically flexible (adapted from Ciarrocchi 2013), because the balloons represent …
Introducing psychological flexibility
Are we able to respond flexibly to our life and work challenges? In the clip above, you will meet Sarah and Nick again, two managers at the same company. They …
Review of the week
Congratulations on completing this week and thank you for joining us. We hope you have enjoyed this look at defining emotional intelligence. This week we have explored what emotional intelligence …
The dark side of emotional intelligence
So far, most of our thinking about emotional intelligence has been with a positive outlook: how better emotional knowledge and improved skills might help us in our lives and at …
Reflection on the TEIQue sample report
In the step ‘Emotional intelligence as traits: Petrides’, you were asked to think, reflect, look at the sample report and consider the following question: Bearing in mind there are no …