Customer perspective (order to delivery cycle)

These sub-stages are commercial, materials, assembly, distribution and installation lead times, as represented in the following diagram:

_{Click to expand image – adapted from Christopher (2016: 141)}

The following figure shows the ordering lead time, and the time between the order and when it’s received.

_{Click to expand image – adapted from Mangan and Lalwani (2016: 172)}

Suppose that the lead time for each stage has a distribution between one and five days: the cumulative lead time will have a distribution between five and 25 days for product delivery to customer.

Your task

Once again using your selected product from previous tasks, what is your expected lead time for this product from a customer perspective? Discuss why you think this is.

References

_{Christopher, M. (2016). Logistics and supply chain management (5th ed.). Pearson.}

_{Mangan, J. & Lalwani, C. (2016). Global logistics and supply chain management (3rd ed.). Wiley.}