Eight dimensions of quality
In the video, we build on the different viewpoints of quality by introducing you to the eight dimensions of quality – a theory devised by David Garvin (1987). As the …
Course: International Logistics: A Beginner’s Guide to Logistics Management
Defining quality from different points of view
In the previous step, we identified quality as one of the four elements of customer value, which we’ll now explore further. Quality can be defined from different points of view, …
Four elements of customer value in logistics
There are four elements to customer value in logistics, which are: quality, service, cost and time. Let’s look at each element in turn: Quality relates to the functionality, good performance …
Customer value
We begin this week by focusing on the concept of customer value, as this forms an important part of a successful supply chain strategy. Customer value is related to two …
Week 2 overview
Welcome to Week 2 of this course in International Logistics: A Beginner’s Guide to Logistics Management. This week, you’ll explore a number of key concepts that define the value, quality …
Measuring logistics performance
In the last step, we considered some factors that could influence logistics performance. This step looks at how international logistics performance is officially measured. The Logistics Performance Index (LPI) is …
Risks and challenges
In this step, we look at the risks and challenges of international logistics. Risks include: Disruptions or geopolitical threats Transport disruptions caused by strikes or natural disasters Geopolitical events – …
Opportunities and threats
There are a number of opportunities and threats associated with globalisation, international trade and logistics. Opportunities include: Easier ways to communicate and collaborate through advanced internet and communication technologies Improved …
What is the Total Logistics Concept?
The Total Logistics Concept (TLC) is a commonly used term relating to the treatment of all logistic activities, among all partners, as one integrated system. In effect, all decisions at …
How do supply chains work?
Here, we define what we mean by a supply chain and consider its relationship with logistics. In a supply chain, various separate functions are integrated such as transport, warehousing, purchasing, …
Logistics activities
So far, we’ve broadly defined logistics, considered its history and examined the important 7Rs – we now delve deeper into the specific activities and elements of logistics. Logistics activities include …
Importance of logistics
Nowadays, logistics forms a huge part of a country’s economy. If we take the UK as an example, there are 195,000 logistic enterprises and around 2.5 million people working within …
7Rs of logistics
In today’s world, the 7Rs of logistics is key. The 7Rs relate to the following: The right product/service In the right place In the right quantity and right quality In …
History of logistics
In the last step, we considered varying definitions of logistics – but what about its history? Let’s take a look back through time. Click the image to see a larger …
Defining logistics
Let’s begin this week by defining what we mean by logistics. You may be familiar with the term from your previous studies or work experience. In this step, we’ll provide …
These articles are from the online course:
International Logistics: A Beginner’s Guide to Logistics Management