Balanced scorecard

The tool has attracted much interest in recent years (Christopher 2016: 265), and is intended to be used by managers to monitor different aspects of an organisation in a strategically holistic way.

A logical four-step process is used to construct a scorecard, which includes establishing:

• The contribution of logistics and supply chain strategy to organisational goals
• The measurable outcomes of success
• The processes that impact these outcomes
• Drivers of performance within these processes

The BSC framework comprises four perspectives: customer, financial, process and people (which incorporates innovation and environment).

The following table provides examples of measurements relating to each perspective:

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Your task

Consider the company you currently work for (or a previous company), and describe in the comments area one or two performance measurements for each of the four perspectives.

References

_{Christopher, M. (2016). Logistics and supply chain management (5th ed.). Pearson.}