Introduction to EFQM

EFQM (European Foundation for Quality Management) is a not for profit, membership foundation. It is based in Brussels, Belgium. It was formed by some of the leading businesses in Europe who wanted to work together to improve their performance. They also wanted to share good practices to help each other be more competitive.

As a result of the early collaboration, the EFQM Model was developed. It was rapidly adopted by thousands of organisations of different sizes and from different sectors. The EFQM Model is regularly updated and is now seen throughout the world as a practical framework for organisational change and performance improvement.

Your task

When EFQM was formed in 1989, the biggest competitive threat for European businesses came from Japan. Think about organisations in your own country. Which country or countries are generating the biggest competitive threat for them now? How are the organisations in your country responding to competition?