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The EFQM Model as a diagnostic tool

Last week you explored some case studies of organisations that use the EFQM Model. You may have noticed that many of them had undergone at least one assessment against the …

Direction

As you can guess from the name, the Direction pillar covers how an organisation decides on the direction it wishes to take. The EFQM Model provides a framework for organisations …

What is the Execution pillar of the EFQM Model?

Here, we are going to explore the Execution pillar of the EFQM Model, which is where the organisation turns its intentions into actions. Exploring the Execution pillar When an organisation …

What is important to EFQM?

Although the EFQM Model has changed over time, the underlying values remain the same. These values are supported by the members of EFQM and by any organisation that chooses to …

Results

The third pillar of the EFQM Model covers what the organisation has achieved. It is the Results pillar. You have probably realised by now that there should be a clear …

How do I use the EFQM Model?

Now that you are familiar with the structure of the EFQM Model, let’s investigate how to use it. There are many different ways in which the EFQM Model can be …

Introduction to EFQM

EFQM (European Foundation for Quality Management) is a not for profit, membership foundation. It is based in Brussels, Belgium. It was formed by some of the leading businesses in Europe …

The structure of the EFQM Model

The EFQM Model structure is based on the simple, but powerful, logic of asking three questions: WHY Why does this organisation exist? What purpose does it fulfil? Why has it …