What is important to EFQM?

Although the EFQM Model has changed over time, the underlying values remain the same. These values are supported by the members of EFQM and by any organisation that chooses to use the EFQM Model.

The underpinning values are based on the principles outlined in a number of key European documents:

• The EU Charter of Fundamental Rights
• The European Convention on Human Rights
• The European Union Directive 2000/78/EC
• The European Social Charter

You don’t need to know the detail of these documents. However, you can use the links below to find out more if you are interested.

The EFQM Model recognises the importance of ethical business. In simple terms, the values include good employment practices, legal operations and a commitment to sustainability. There is also an assumption that any organisation using the EFQM Model will focus on the needs of its stakeholders.

Your task

What does ‘ethical business’ mean to you? Can you think of any examples of ethical businesses?