Process re-engineering

Watch the video and then summarise what you have learned.

There are many different spins on the process re-engineering definition. Although each definition is slightly different, all have the same overarching theme, the radical redesign of business processes to achieve dramatic improvements in productivity and performance. The two key words are radical and dramatic.

Radical redesign means getting rid of existing processes and procedures and inventing new ways. Dramatic improvement means a quantum leap in performance. Both of these ideas are in direct conflict with the old thinking of constant incremental improvement. The original Industrial model that many companies still use today rests on the basic principle that workers have fewer non-complex tasks, which are completed within a large process line.