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Introduction to How Conflict Can Arise

In this video Tom Shakespeare explains how conflict may arise between a personal assistant and their employer.

Just as people are different, so there are different types of PA relationship. Understanding and mutual respect is the core of any relationship. But beyond that, there are choices.

This is usually not a matter of right and wrong, but ‘horses for courses’: where the employer and worker are wanting the same thing, this is more likely to go well, than where employer and worker are wanting different things out of the relationship.

This session focuses upon different types of PA relationships. The aim of this session is to help you think about what kind of relationship you would like, and what you would not.

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