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Down editing your replies

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a phone
© CQUniversity 2021

Do not just hit reply and start typing — that’s called top posting.

Editing is a skill those you communicate with will appreciate as it lends to reflecting a respect for their time and clarity in your communications. Removing parts of the previous email that no longer apply to your response including email headers and signature files removes the clutter.

By making the effort to reply point by point keeps the conversation on track with fewer misunderstandings.

If you are simply replying to a single email you can hit reply or if forwarding to a colleague and wish to include the original content this applies. If there are attachments to the email you will be prompted to include attachments.

© CQUniversity 2021
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