Lifelong learning with CQUniversity
Extending your learning journey with us At CQUniversity, we believe learning is a journey; not a destination. We hope you’ve found this course both stimulating and engaging. Interested in learning …
Course: Business Etiquette: Master Communication and Soft Skills
Getting the most out of this course
Whether you’re learning online for the first time, or you’re new to FutureLearn, the following tips will help you get the most out of your course. Travelling through the course …
Let’s keep talking
We hope that you’ve enjoyed learning about why workplace etiquette is so important and gaining some tools to help your own professional career. Even though we’re just about at the …
Courtesy and signatures
All those intros and sign-offs that are a staple of professional business communications should also be used in your business e-mail communications. Not doing so could have your messages be …
Down editing your replies
Do not just hit reply and start typing — that’s called top posting. Editing is a skill those you communicate with will appreciate as it lends to reflecting a respect …
Replies and attachments
Using Previous E-mail for New Correspondence If you want to give the perception of lazy, find a previous e-mail from the party you want to communicate with, hit reply and …
Formatting
Refrain from using any formatting in your day-to-day business email communications. Unless you would type something in bold crimson letters on business letterhead, don’t do it when e-mailing for commercial …
Email etiquette in a business setting
Statistics, extrapolations, and counts by the Radicati Group in March 2018 estimated the number of email accounts worldwide at 3.8 billion — and the number of consumer and business emails …
Leadership styles in the workplace
One of the things to be aware of when moving into the workplace, is that there are different leadership styles which managers adopt. It is important to understand the different …
Welcome to week 2
Welcome to the second week of Business Etiquette. Last week, you identified your personal communication style, explored different communication methods and reflected on your own interpersonal communication style. Hopefully, this …
Wrapping up the week
Congratulations! We’ve reached the end of the first week of Professional Etiquette! By now, you should: Have an understanding of strategies to be more professional Understand mindfulness in the workplace …
Professional reflective practices
Self reflection and professional reflection are similar practices in that they both focus on awareness and learning however, there are some differences. It’s a good idea to develop both skills …
Give yourself permission to fail
When it comes to failure, our bodies are against us. Sound strange? Let me explain. If we do not give ourselves permission to “fail”, then any perception of failure (including …
The importance of Flearning
“Many of life’s failures are people who did not realise how close they were to success when they gave up.” Thomas A. Edison Learning from failure Failure isn’t the end …
How to use mindulness to react differently
Here, we will take a look at the physiological effect that being confronted or criticized has on your body, and how you can use mindfulness to create a different reaction. …
These articles are from the online course:
Business Etiquette: Master Communication and Soft Skills