Skip main navigation

Activity 3 instructions

Activity 3 instructions.

If activity 2 went well then now is your chance to try to identify the stages of a new customer journey. At this point we can also separate out the “what” from the “where & how”.

Download the workbook – Activity 3, 4 & explore more and the whole module 1 workbook.

This article is from the free online

Traveltech for Scotland - Getting Started with Travel Technology

Created by
FutureLearn - Learning For Life

Our purpose is to transform access to education.

We offer a diverse selection of courses from leading universities and cultural institutions from around the world. These are delivered one step at a time, and are accessible on mobile, tablet and desktop, so you can fit learning around your life.

We believe learning should be an enjoyable, social experience, so our courses offer the opportunity to discuss what you’re learning with others as you go, helping you make fresh discoveries and form new ideas.
You can unlock new opportunities with unlimited access to hundreds of online short courses for a year by subscribing to our Unlimited package. Build your knowledge with top universities and organisations.

Learn more about how FutureLearn is transforming access to education