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Workbook: Exploring the customer journey

This document defines each stage of the travel customer journey and gives you a case study to reference. Click to enlarge The workbook is available to download using the link …

Workbook: Activity 5 & explore more

In this activity you create a dreaming moments action plan to help you gradually build your portfolio of content. We’ve also included some useful links to additional resources related to …

Top tips for this course

In this video we’ll outline how to work through the videos and supporting PDF’s as well as some tips for how to manage the learning content.

Workbook: Chris’ customer journey

This document offers you a visual representation of Chris’ journey as a travel customer. Click to enlarge The workbook is available to download using the link in the downloads section.

Workbook: Activity 3, 4 & explore more

In the activity 3 & 4 workbook you’ll get an opportunity to work with an existing customer journey which will then prepare you to develop a more detailed outline of …

Recognising your Experiencing Moments

This short introduction from Chris Wilkie from Stampede will cover how we are going to start with the first activity in the workbook and how we can use technology to …

Workbook: Activity 3

In this activity we build a better picture of typical dreaming content relating to your business or industry. Click to enlarge The workbook is available to download using the link …

Introduction

In this video Josh Saha explains why this course was designed and how it could help you to integrate technology into your tourism business.

Learning with Futurelearn

This may be the first course that you have undertaken on FutureLearn, or perhaps it is the first course you have taken online. Don’t worry: the platform is designed to …

Timed and dated bookings

A lot of businesses require their customers to book their services for specific times or dates. Carly discusses the challenges within this and how technologies could provide your business with …