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Workbook: Activity 1

Workbook: Activity 1

To begin this module we will consider the difference between the “desired booking process” and the “actual booking process” for our customers. Work through the prompts to recognise where the biggest discrepancies lie.

Workbook Mod 5a page 1 Click to enlarge

The workbook is available to download using the link in the downloads section.

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Traveltech for Scotland - Getting Started with Travel Technology

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