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Workbook: Activity 2

Workbook: Activity 2 - Adding to your customer experience
Now you know a little more about the customer journey you are going to add extra detail to the customer journey you began in Activity 1. Consider the two distinct phases (and the three parts of the delivery phase) and amend your diagram to show these.

Workbook activity 2

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The workbook is available to download using the link in the downloads section.

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