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Workbook: Activity 2 – Planning micro moments (customer perspective)

Workbook: Activity 2 - Planning micro moments (customer perspective)
Complete the table in the workbook for one of your customer personas. If that feels a little tricky, you could always complete it for an experience of planning you have gone through.

Activity 2 - Planning micro moments (customer perspective) Click to enlarge

Please see the link below to open and download the PDF for this activity.

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Traveltech for Scotland - Getting Started with Travel Technology

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