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Learning Outcomes
This step introduces learners to the week's outcomes.
This week you will learn:
- to create your own internal brief on handling negative comments
- when and how to escalate more serious complaints
- how to leverage your resources to manage large volumes of questions
- how to create your own social media customer service plan
- how to set your organisation up for successful customer service on social media
- how to meet your customer’s needs and nurture your brand.
This article is from the online course:
Running a Social Media Campaign: Customers, Influencer Engagement, Analytics
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This article is from the free online
Running a Social Media Campaign: Customers, Influencer Engagement, Analytics
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