Ross Tinsley
Academic with research interests in festival and events, small tourism businesses and destination development. Lectures in destination marketing/management and tourism, society and visual culture.
Location Scotland
Activity
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Ross Tinsley replied to Angeline Madyara
All the best Angeline, so glad to hear you found the course of benefit.
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Ross Tinsley replied to Jorge Farías
That's great to hear Jorge, so happy that you got so much from the course. All the best for you, your fellow businesses, and your destination.
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Sorry for slow reply on this - we first ran it Oct '19
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Hi Malou, lovely to read out the course has inspired you. All the best in implementing these ideas.
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Ross Tinsley replied to Sjors De Kievid
That's great to hear Sjors. All the best for your school report.
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Ross Tinsley replied to Beth Findlay
Great Beth, so pleased to hear you enjoyed the course and in particular the examples. All the best for your future.
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Ross Tinsley replied to kamel belbachir
Great, Kamel. So pleased to hear you have enjoyed and benefitted from the course. All the best for you and your business.
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Ross Tinsley replied to Alison Duff
That's great to hear Alison, glad you have benefitted.
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Ross Tinsley replied to Lea Madoni
That's great and I'm sure your manager will appreciate your new enthusiasm on doing so. All the best.
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Ross Tinsley replied to Razvan Rinder
Well doen Razvan for completing the course and opting for the certificate. I'm sure it will be good both your resume and future career.
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Ross Tinsley replied to Isla Simpson
Hi Isla, so pleased to hear you appreciated the course. Do hope you can to use these skills again sooner rather than later in the current times.
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Ross Tinsley replied to Mariano dlT
Hi Mariano, thank you for the kind words on the course. So glad it came across like this.
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Ross Tinsley replied to Jane Anstruther
Thanks Jane, so pleased to hear this.
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Ross Tinsley replied to Aswin Nobby
All the best for your dream @AswinNobby, so glad you benefited from the industry perspective side of the course.
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Great @AngelManuelGonzalezDíaz so pleased to hear that. I wish you all the best in your ongoing data journey.
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Ross Tinsley replied to Luísa Rodrigues
Many thanks for your kind words Luísa, so pleased to hear you have benefitted from the course. All the best in your continuing data journey.
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Ross Tinsley replied to Don Ranil Nawana
Great Don, I wish you all the best with your accommodation venture. Glad to hear the course has been of help.
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Ross Tinsley replied to Luísa Rodrigues
Thanks Luísa, now updated.
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Thanks again Viktoriia, so pleased to read this. All the best in your future.
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Great Danielle, so pleased to hear that. Do spread the word amongst your network about the course. And all the best for your future career.
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Ross Tinsley replied to Haluizio D
Hi Moya, so pleased to hear that and thank you too for recommending this course to your colleagues and students. Nothing specific in the pipeline just yet but will let you know if more comes along. Certainly an area with plenty of further need and ongoing development.
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Best to contact them directly as it is an external link but thanks for pointing out @PramodKumarKandala
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Ross Tinsley replied to Tom Flanagan
Thanks for the feedback Tom and glad to hear you benefitted from the course. Week 4 itself is a bit of a special one and was more intended as a kind of resource bank for pointing you in further directions for the future. Once you start looking into using some of those additional resources you will find there are plenty of support materials from the providers...
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Ross Tinsley made a comment
We will now leave this course open to join at anytime until the project funding ends so do spread the word amongst your wider networks in the spirit of this final module :)
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Ross Tinsley replied to Haluizio D
That's great Haluizio, glad you feel you have benefited from it. Do let others in your network know. We will leave this course open to join at anytime until the project funding ends.
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Ross Tinsley made a comment
Welcome everybody, it looks like we have a good variety of perspectives coming into this course. I can imagine there will be a lot of different expectations around such a course and while it would be impossible to meet all of these I do hope you all gain something from it. This is our fourth run of the course and we already received a lot of positive feedback...
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Ross Tinsley replied to Fiona Murray
Great, really pleased to hear that Fiona. All the best for ture yand do spread word about the course amongst your networks, another run just starting now.
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Ross Tinsley replied to Suzie Huggins
Great Suzie, so pleased you enjoyed the course and that you have been inspired to carry out ideas in your own organisation. Would be grateful if you could help spread the word amongst your networks. Fresh run starting next Monday 18th May. Take care in the meantime and I wish you all the best for the future and your organisation.
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Ross Tinsley replied to Andy Ashcroft
Hi Andy, glad you enjoyed the course and found it of benefit. Would be grateful if you could help spread the word amongst your networks. Fresh run starting next Monday 18th May. Your open platform sounds very promising and just the sort of idea we would encourage, partially in this final module. Have enjoyed reading your comments and your final suggestions...
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Ross Tinsley replied to Cassie Bouverie
Great Cassie, and appreciate your ability to share this with your network. That's brilliant.
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Ross Tinsley replied to Claire L
That's great to hear Claire. All the best for your future.
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Ross Tinsley replied to Ross Tinsley
Thanks Rebecca, that's great. As well as the 6th April run that is underway there is also another run on 18th May. Glad you enjoyed and benefitted from the course. Really pleased to hear what you thought of it.
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Ross Tinsley replied to Filip Vučetić
Great Filip, glad you benefitted from it. All the best to you.
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Great to see you here Ni Vi :o)
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Ross Tinsley made a comment
Welcome everybody, it looks like we have a good variety of perspectives coming into this course. I can imagine there will be a lot of different expectations around such a course and while it would be impossible to meet all of these I do hope you all gain something from it. This is our fourth run of the course and we already received a lot of positive feedback...
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Ross Tinsley replied to Ross Tinsley
Hi Filip, version starting on 6th April will be same as other ones but if you've just recently signed-up to this one then you'll get the weekly emails with the 6th April one. Original plan was not to offer another run until Sept after tourism high season coming to an end (at least here in the northern hemisphere) but of course now there is no tourism season....
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Ross Tinsley made a comment
Just a little update, given how our world has changed completely since this version was started I will now be offering a brand new run of the same course starting Monday 6th April. The new version will appear to register from next week but you will still have access to this version. Do spread the word to others in your networks and hope you are all keeping...
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Ross Tinsley replied to Ross Tinsley
Just a little update, given how our world has changed completely since this version was started I will now be offering a brand new run of the same course starting Monday 6th April. The new version will appear to register from next week but you will still have access to this version. Do spread the word to others in your networks and hope you are all keeping...
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Good points, and do appreciate museums have higher level roles such as curation, research, conservation, etc.
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Ross Tinsley made a comment
Welcome everybody, it looks like we have a good variety of perspectives coming into this course. I can imagine there will be a lot of different expectations around such a course and while it would be impossible to meet all of these I do hope you all gain something from it. This is our third run of the course and we already received a lot of positive feedback...
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Ross Tinsley replied to Martin Young
Great Martin, would be grateful too if you spread the word amongst your own Scottish tourism networks (and beyond). Another run starting 24th Feb which will finish just before Easter when the main season kicks-in and I know you'll all be super busy with the visitors. All the best with your new database.
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I'm afraid in most of the rest of the world it is still a bit of a Wild West scenario and down to individual countries to legislate accordingly. As you know too most individual governments are still playing catch-up with the tech industry. Recently, I believe California introduced legislation at a state level which was seen as GDPR-lite.
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Ross Tinsley replied to Claire S
Passed on your message to Jane - she was impressed, wow small world
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Think she is not intending to be as dogmatic as that but rather where you think you do have a good idea of how something is in your business make sure its backed-up in the data. I think the other segments from Sara show her broader take on data but can see how this edit could be mis-read.
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Thanks for the detailed response Deirdre and so pleased to hear the course worked well for you.
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Ross Tinsley replied to Stuart Whatley
Haha, I suppose we were a bit lenient in that regard! Glad you enjoyed the course Stuart.
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Yes, a fair point
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Thanks John and a good point about having it at the beginning too. Will try to do that for the 3rd run
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Ross Tinsley made a comment
Welcome everybody, it looks like we have a good variety of perspectives coming into this course. I can imagine there will be a lot of different expectations around such a course and while it would be impossible to meet all of these I do hope you all gain something from it. This is our second run of the course and we already received a lot of positive feedback...
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Hi Hassan the point being made here is that this is a myth that it does harm your business..
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Ross Tinsley replied to Michela De Marchi
Welcome to the course Michela, hope you enjoy it. We are in the final week of this first run but in case you don't make it through all the way there will be another run starting on the 20th Jan and then again on the 24th Feb. Hopefully you will still have access for a while yet to the current one.
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Ross Tinsley replied to Monika Bargmann
Hi Monika, great to have you hear on the course and to have the data side represented too. Always good to see how the course is from the other side perspective. Hope you enjoy and learn more about the challenges for the tourism industry and data.
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Ross Tinsley replied to Karolína Spurná
Hi Karolína, welcome to the course and great to hear about both your studies and your industry experience. Hope you will enjoy it from both perspectives!
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Ross Tinsley replied to Stuart Brain
Welcome to the course Stuart, hope it helps inspire you in your own data journey.
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Ross Tinsley replied to Syarif Almahdaly
Hi Abi, welcome to the course and great to see some interest from Indonesia. Maluku sounds like it has lots of potential, hope you can take advantage of that and that this course helps as part of that.
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Welcome to the course Timothy, hope you find it useful.
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Ross Tinsley replied to Fahmida Zeenat
Hi Fehmida, welcome and great to have you here on the course. Hope this course helps you and your tourism business in Hunza.
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Ross Tinsley replied to Michelle Paterson
Hi Michelle, welcome to the course and great to have you here. Hope you have been catching-up okay. Great to hear of your work with small and medium sized business. Do spread the word to the businesses you work with about the course if you find it of use. Further sign-up dates coming on 20th Jan and 24th Feb. The 20th Jan one will become available to register...
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Ross Tinsley replied to Anastasia Chubina
Welcome to the course Nastya, hope you have find inspiration in understanding data as you do in your love for different culture and countries.
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Ross Tinsley replied to Craig Leith
Hey Craig, great to see you on here. I think we all have a lot to learn about data, I know I did when putting this course together. Do spread the word too to any industry contacts you have. Further sign-up dates coming on 20th Jan and 24th Feb. The 20th Jan one will become available to register on come the middle of December.
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Ross Tinsley replied to Lennon Silveira
Hey Lennon, welcome to the course, great to read about the extensive and wide ranging industry experiences you have had. Hope you enjoy the course and it helps inspire you further.
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Ross Tinsley replied to Kerstin Devine
Great and welcome to the course Kerstin. Apologies for slight delay in welcoming you. I hope you enjoy the Scottish flavour to the contents and get some wider benefits in terms of data and its role in the sector.
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Ross Tinsley replied to Diana Cichy
Welcome to the course Diana, apologies for delay in welcoming you. Great to have a former student here, sounds like you've had an extensive career since with the focus on Asian markets and business tourism. Hope you find value in the course.
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Ross Tinsley replied to Gaynor Sullivan
Hi Gaynor, apologies for the delay in welcoming you here but great to have you on the programme. Hope you find the course of use and as a key regional authority are able to spread the word to tourism businesses in your remit. Further sign-up dates coming on 20th Jan and 24th Feb. The 20th Jan one will become available to register on come the middle of December.
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Ross Tinsley replied to Anna Day
Welcome Emma, great to have a regional representative here. Hope it you find it useful personally and for your wider region. You are a key player in helping a course like this have proper impact locally. Do encourage tourism businesses in your region to sign-up too. This session remains opens for a while yet but there will be further sign-up dates coming for...
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Good question Kathy, collecting data isn't just about knowing individual customers and encouraging repeat use/loyalty although for some providers this is more significant than others. It is also about understanding wider trends & insights about your customer base how "it" behaves and changes over a variety of time periods from daily/weekly trends to seasonal...
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Ross Tinsley replied to Seb Shingler
Hi Seb, great to have someone from HIE here and hope you enjoy the course. Obviously keen to spread the word so do let tourism businesses in your region know. Further sign-up dates coming on 20th Jan and 24th Feb. The 20th Jan one will become available to register on come the middle of December. Thanks!
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Ross Tinsley replied to Kim Ross
Hej Kim, welcome to the course. Given your Scotland roots I think you'll enjoy our Scottish-based case studies. The holiday let/home sounds lovely. Enjoy the course!
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Ross Tinsley replied to Adrian Chapman
Hi Adrian, having had some previous ESL experience I can confirm it's a great way to mix travel and seeing the world with a career. That you are also looking into setting-up your tour operator business sounds very exciting. Hope this course helps get you inspired on all things data.
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Ross Tinsley replied to Claire Beach
Welcome Claire, sounds like you are very passionate about all things tourism. I think and hope you'll enjoy the course.
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Ross Tinsley replied to Lisa Klasen
Hi Lisa, latecomers also very welcome. I'm sure you'll catch-up fine. Great to have you here and hopefully this helps in your role.
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Whether you are a fan of them or not this is when companies like Expedia can help reach audiences that otherwise would not be coming to you. Good as a component of your wider strategy.
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Yes something key players in the sector need to work on
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Ross Tinsley replied to Philip Parish
Yes, in one of the case studies Lindsay from the Fringe makes a good point about just collecting what you need to minimise steps in ensuring a purchase. There’s always opportunities further on to request more data if the visitor wants to opt-in.
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Ross Tinsley replied to Donald Taylor
Welcome to the course Donald. Sounds like a really interesting and worthwhile company. Could see smart technology, gps and geofencing working great with your company. Anyway hope this course helps you and your business along the way
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Ross Tinsley replied to Kathy jarvis
Hi Kathy, welcome to the course and great to have a bike tour company on here. Hope you enjoy it!
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Ross Tinsley replied to David Cockerton
Great David, welcome to
the course. Hope it helps inspire you further along your data journey. Thanks for taking time to fit it in too! -
Sadly a future learn “feature”
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Ross Tinsley replied to Kathy Coull
Covering a few generic points here too but hopefully you will find something that works for you in some of the upcoming content.
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This article is a little more generic and couched more in terms of not being intimidated by the data science side of things that you might read about. Rather exploring the data you have at your hands. But of course some of this data is big in and of itself such as the specific examples you have given Deirdre, particularly in the world of tourism. Also week 4...
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Ross Tinsley replied to Peter Noad
Great to see another person from Scottish Enterprise on the course. As I said to Mike below, SE have been a crucial partner on this. Do spread the word amongst your Scottish tourism contacts. Further sign-up dates coming on 20th Jan and 24th Feb. The 20th Jan one will become available to register on by the middle of December.
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Ross Tinsley replied to Jiayi Tang
Welcome Jiayi, it sounds like an interesting role with plenty of data opportunities. I hope this course benefits you both now and for your own exciting future plan with your own tourism company.
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Ross Tinsley replied to Rene Looper
Great Rene, you will already have a lot of experience with this then. Looking forward to hearing more of your insights and experience in the weekly discussion opportunities. Do put the word out there on social media too for colleagues in your tourism/hospitality networks who you think might benefit too. Further sign-up dates coming on 20th Jan and 24th Feb....
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Ross Tinsley replied to Deborah Macken
Great Deborah, welcome to the course. You are just the type of business owner we are hoping to reach out to with this so I hope it brings you benefits and helps further inspire you along your own data journey.
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Ross Tinsley replied to Mike Tucker
So great to have you here on the course Mike, Kim, Aileen and Scottish Enterprise team have been great in their support and partnership on this so a big shout out to you all. Do pass the word on to the tourism businesses you work with about the course as its particularly aimed at them.
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Ross Tinsley replied to Katie Jowett
Hi Katie, welcome and brilliant to have you on the course and great to here the work with SMEs you have been doing with Dianne. Both myself and a colleague Dina were pleased to have hosted Dianne a while ago here at Edinburgh Napier University. She is a legend. You can tell her we are still holding out for the resurrection of her Tourism Policy and Planning...
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Ross Tinsley replied to Les Sinclair
@LesSinclair Great to see you here as a small business owner and some involved in the Shetland Tourism association you are just the type of we person we hope would sign-up. Please do encourage others in your region to sign-up too. Further sign-up dates coming on 20th Jan and 24th Feb. The 20th Jan one will become available to register on come the middle of...
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Ross Tinsley replied to Amanda Mcfarlane
Welcome onboard Amanda and great to have a local tourism association representative on board for the course. As you mention yourself you play a key role in supporting the wider sector in your area. Do point local businesses towards the course if you think they will benefit. Further sign-up dates coming on 20th Jan and 24th Feb. The 20th Jan one will become...
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Ross Tinsley replied to [Learner left FutureLearn]
Hi Steffi, great to have a former student now in industry taking part on this course. Nice to hear too about your own journey in the world of events, tourism and data. Welcome and I hope this course brings you some benefits and inspires you in other ways too.
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Ross Tinsley replied to John Stirling
Great to see you again here online John. Coming from the data sector you'll be able to provide a different perspective from most on this course so I hope you can add some of your own experiences and take on the issues discussed here as well as getting more of an insight into how tourism business are exploring this world of data.
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Ross Tinsley replied to Deirdre O'Donnell
Thanks @DeirdreO'Donnell that is great to know you're putting the word out there and I'm glad to hear you're enjoying it so far. Thanks again for your help in promoting it.
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Ross Tinsley replied to Alice Cant
Hi Nora, welcome to the course and great to have someone from Nigeria taking part. Each year we also have some Nigerian students studying at Edinburgh Napier University so it's nice to see you connecting online on this course from Nigeria. I hope you find it of benefit. Do let your fellow students and lecturers know so they can also spread the word to small...
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Ross Tinsley replied to Alice Cant
Great Alice, welcome to the course. I hope you enjoy it and it benefits you and Nevis Range.
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Ross Tinsley replied to Lexi Bell
Hi Lexi and welcome to the course. Great to see you are here as businesses such as yourself are who we are primarily aiming the course at. Hope it helps you and your team. You'll see too East Lothian is mentioned/represented in one of our case study participants.
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Ross Tinsley replied to Lynette McLennan
Welcome Lynette, great to have you here and do help us spread the word amongst the wider tourism business community. Further sign-up dates coming on 20th Jan and 24th Feb.
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Ross Tinsley replied to John Murray
Great, welcome to the course John and hope you find it of use. You can also be a key player in spreading the word amongst SMEs in tourism in your region. Would really like to see as many as possible benefitting from the course. Further sign-up dates coming on the 20th Jan and 24th Feb .
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Ross Tinsley replied to Jesper Nymand-Andersen
Welcome to the course @TuroLeppänen I hope you find some of this of use. Great to have some Finnish representation here too. Do spread the word amongst Finnish SMEs in tourism in your region and networks as the course aims to specifically speak to small and medium-sized businesses. There will be further sign-up dates coming for 20 Jan and 24 Feb plus more.
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Ross Tinsley replied to Jesper Nymand-Andersen
Yes, we did debate about getting into that whole issue of "fake news" of which TripAdvisor has received significant news coverage in the tourism world. As it was we decided to just focus on covering the main tools and not get too drawn-in on particular issues such as this. But good to point it out.
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Sorry to hear that @DavidSmythe. In case this helps, I know the FutureLearn platform has a policy of opening pages in the same window. But you can still right click and open particular pages in a new tab/window to enable switching between different page views or keeping one open while you advance through with other tab.
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Ross Tinsley replied to Frank Kilgour
You're right Frank and we look at GDPR in week 2 but it would probably good for me to flag that earlier and let people know it is being covered later on.
