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Where patient-doctor communication goes wrong

In this video, communication barriers from patient as well as health professional perspectives are shown.
PATIENT: My doctor is very nice but so difficult to understand. He explained my illness and told me what to do. He also gave me a brochure with more information. But I still feel insecure because I’m not sure about what to do now and why.
DOCTOR: Mr. Phillips is not doing as well as I expected. He waited too long to come back to me. Perhaps I should have asked him explicitly to make an appointment after two months? I should also check whether he took his medication and changed his diet.

The interaction of the health professional and patient you just saw demonstrates the problem from both the patient and health professional perspectives.

What do you think is going on here? What is the problem in this situation? Please share your thoughts in the discussion section.

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Working with Patients with Limited Health Literacy

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