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The health system and health professionals

As previously stated there are many definitions of health literacy. The 2009 WHO definition of Health Literacy was introduced earlier and is repeated here: Health literacy has been defined as …

Actively seeking health information

The quality of health information people are exposed to, whether actively sought or passively exposed to, can differ substantially. People need to be able to evaluate and assess health information …

Appraising health-related language

Many patients frequently struggle with evaluating the quality and reliability of health information. This video illustrates some patients’ experiences.

Patient empowerment through activation

In this activity we have explored ways to encourage patients to actively participate in healthcare conversations by asking questions. By enabling patients to ask questions they will be empowered to …

Encouraging patients to ask questions

The main advantage of using the Ask Me 3 approach is that patients have a concrete tool they can use to make sure they receive all necessary information from their …

Ask Me 3

Another approach to encouraging patients to ask questions is provided by the campaign Ask Me 3 which is a technique devised to help patients ask 3 questions so they get …

Welcome to Week 3

In Week 1 we considered people trying to access, understand, appraise and apply health information. These are core components of health literacy, a concept we explored. We identified that the …

No access to care: patient experiences

Accessing the healthcare system, such as calling the correct health professional in the right situation or finding a healthcare facility, may seem intuitive for many people, especially when they have …

Where patient-doctor communication goes wrong

The interaction of the health professional and patient you just saw demonstrates the problem from both the patient and health professional perspectives. What do you think is going on here? …

Course introduction

Welcome to the course Working with Patients with Limited Health Literacy! The next three weeks of this course are devoted to the exploration of health literacy. You will learn what …

How to use the teach-back method

In the teach-back method, at the end of a consultation the health professional asks a question to check that they have explained the issue in a way that the patient …

The teach-back method

One way to address the problem identified in the previous step is a technique called Teach Back. The idea behind teach-back is that if people do not understand what is …

Using forms to access healthcare

There are several things that could be done to enable Mr Bell, and others in similar situations, to access the doctor. For example: The form is completed with the receptionist …