Course: Working with Patients with Limited Health Literacy

As previously stated there are many definitions of health literacy. The 2009 WHO definition of Health Literacy was introduced earlier and is repeated here: Health literacy has been defined as …

The quality of health information people are exposed to, whether actively sought or passively exposed to, can differ substantially. People need to be able to evaluate and assess health information …

Many patients frequently struggle with evaluating the quality and reliability of health information. This video illustrates some patients’ experiences.

In this activity we have explored ways to encourage patients to actively participate in healthcare conversations by asking questions. By enabling patients to ask questions they will be empowered to …

The main advantage of using the Ask Me 3 approach is that patients have a concrete tool they can use to make sure they receive all necessary information from their …

Another approach to encouraging patients to ask questions is provided by the campaign Ask Me 3 which is a technique devised to help patients ask 3 questions so they get …

One of the main communication barriers is that patients often do not understand the information that they are being given by their health professional. In the interviews shown here, patients …

In Week 1 we considered people trying to access, understand, appraise and apply health information. These are core components of health literacy, a concept we explored. We identified that the …

We hope that you found the previous discussion enlightening. You may have experienced or read some of these points in the discussion. In the first place when you begin to …

Accessing the healthcare system, such as calling the correct health professional in the right situation or finding a healthcare facility, may seem intuitive for many people, especially when they have …

The interaction of the health professional and patient you just saw demonstrates the problem from both the patient and health professional perspectives. What do you think is going on here? …

In the teach-back method, at the end of a consultation the health professional asks a question to check that they have explained the issue in a way that the patient …

Welcome to the course Working with Patients with Limited Health Literacy! The next three weeks of this course are devoted to the exploration of health literacy. You will learn what …

One way to address the problem identified in the previous step is a technique called Teach Back. The idea behind teach-back is that if people do not understand what is …

There are several things that could be done to enable Mr Bell, and others in similar situations, to access the doctor. For example: The form is completed with the receptionist …