Patient experiences and difficulties with healthcare

As we saw in Week 1 health professionals have expectations of patients’ abilities. However, patients also have expectations about accessing and using health services.

In this video people from the United States with limited functional health literacy (specifically reading and writing skills) are talking about their experiences and difficulties with healthcare. In this short clip you will see Mr Bell talking about his experience of trying to go to a doctor:

While watching the video, reflect on the following question: What are Mr Bell’s expectations of visiting the doctor’s office?