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Customisation Options

In the previous step, you learned about installing app upgrades. In this step, you will learn about customisation options. Dynamics 365 for Sales has full functionality right out of the …

Using Leads

The previous step provided an introduction to managing customers in Dynamics 365 for Sales. In this step, you will learn how to decide whether your organisation needs to use leads, …

Accounts and Contacts

So far in this activity, we explored managing the customer in Sales, using leads and qualifying leads. In this step, we will discover how accounts and contacts are used in …

Common Terms

So far in this activity, we have looked at the concepts and features of Dynamics 365 for Sales. We navigated through the application, explored its features and introduced the sales …