Course: High Stakes Leadership: Leading in Times of Crisis

Throughout this module on crisis leadership, you have learned a great deal about the roles crisis leaders should be prepared to assume, how crisis leaders should BE, what they should …

Crafting Your Own Typology

Combining a Categorical List with Other Dimensions

COVID-19 and Where it Might Appear on a Categorical List

Incorporating Additional Dimensions into a Crisis Typology

Categorical Lists of Crisis Types

Summarizing the Benefits of a Categorical List

Module 5 Introduction. Why Craft a Typology?

Summarizing the Value of Predicting Stakeholder Reactions to Crises

Predicting Stakeholder Reactions Can Help Us Craft Communication Plans

Stakeholder Responses to Crises and the Outcomes They Produce

Applying the Model to a JetBlue Operational Crisis

Stakeholder Evaluation of Trigger Events

Trigger Events and the Precipitation of Crisis