A key concept of Lean thinking in Business Improvement, is that of the Deming Cycle, (W. Edwards Deming 1900 – 1983) or more commonly known as the PDCA Cycle (Plan, …
Fishbone diagrams (also called Ishikawa diagrams or cause and effect) are diagrams created by Kaoru Ishikawa (1915 – 1989) that show the potential causes of a specific event (problem). Common …
The purpose of 5S is to make a workplace function better by making it an easier place to work. This occurs by making spaces make sense; tools and materials are …
In this article, you will learn how to know your customer. Who is our customer? The first thing that comes to mind is the person who pays for the end …
In week 2, we will be looking at how respect and encouragement of our people helps create ideas and understand area’s where improvements can be made and problems can be …
Good communication skills are absolutely vital in the workplace and for gaining respect from your co-workers. Communication Skills Test Do you: Look at people when they talk to you? Have …
Hi and welcome to the Introduction to Business Improvement Techniques. In this course we will learn typical improvement tools that can be used across all industries. Generally, people believe that …
Hello and welcome to the Introduction, to Business Improvement techniques. I’m Jimmy Forster and the Director of Lean 6 Services Limited. With over 30yrs experience in the manufacturing sector, I, …
These articles are from the online course:
Introduction to Business Improvement: Lean Six Sigma, Kaizen, and Problem Solving