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Plan Do Check Act or Adjust

A key concept of Lean thinking in Business Improvement, is that of the Deming Cycle, (W. Edwards Deming 1900 – 1983) or more commonly known as the PDCA Cycle (Plan, …

Fishbone Diagram

Fishbone diagrams (also called Ishikawa diagrams or cause and effect) are diagrams created by Kaoru Ishikawa (1915 – 1989) that show the potential causes of a specific event (problem). Common …

5s – Workplace Organisation

The purpose of 5S is to make a workplace function better by making it an easier place to work. This occurs by making spaces make sense; tools and materials are …

Know Your Customer

In this article, you will learn how to know your customer. Who is our customer? The first thing that comes to mind is the person who pays for the end …

What to look forward too in Week 2.

In week 2, we will be looking at how respect and encouragement of our people helps create ideas and understand area’s where improvements can be made and problems can be …

What are Good Communications Skills?

Good communication skills are absolutely vital in the workplace and for gaining respect from your co-workers. Communication Skills Test Do you: Look at people when they talk to you? Have …

Welcome

Hi and welcome to the Introduction to Business Improvement Techniques. In this course we will learn typical improvement tools that can be used across all industries. Generally, people believe that …

Meet your Educator

Hello and welcome to the Introduction, to Business Improvement techniques. I’m Jimmy Forster and the Director of Lean 6 Services Limited. With over 30yrs experience in the manufacturing sector, I, …