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Skip to 0 minutes and 2 seconds So I think in this meeting we should finish the problem scenarios. >> Are you sure that’s really necessary? I mean, I think we already know what the techs need. >> So I think it’s important to get to the details, to have something testable downstream. Like a testable narrative. >> Okay, but how do we get started? >> So I was thinking, maybe we could draft them on the board. If you don’t mind, you could write, and then later on we could put them on post-it notes and share them with the team. >> Okay, that sounds great. >> So for the first one, maybe getting the techs everything they need.

Skip to 0 minutes and 31 seconds >> Okay, getting techs everything they need.

Skip to 0 minutes and 40 seconds >> Yes, so things like equipment, Access Code, stuff like that. >> All right, access codes, equipment.

Skip to 0 minutes and 51 seconds I feel like there’s a lot of child’s errors for this one. >> Yes, so did dispatch get everything they need about the client? >> Well, a lot of time we don’t know everything about the customer. So this patch misses that. >> So maybe systematically collecting information about customer requests. >> Okay, systematically collecting info.

Skip to 1 minute and 18 seconds >> And then, also maybe saving customer profiles for future use. >> Okay.

Skip to 1 minute and 32 seconds Well, what about getting the work out of the techs being really difficult? >> Yeah, that’s true. So maybe something like reliably transmitting customer information to the techs. >> Okay, so reliable transmission.

Skip to 1 minute and 51 seconds >> Great, so I think maybe we should put these on a post it notes and then we can share it with the team and we can vote on them. >> Okay, that sounds great. >> Good.

Skit: From Problem Scenarios to Epic User Stories

In this video, a skit is provided to show you how epic user stories should follow from problem

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Getting Started with Agile and Design Thinking

Darden School of Business, University of Virginia