Lecture 1: Anger and frustration
In this session, we will focus on negative emotions.
After this class, you will learn more concepts about emotion and social interaction, which are closely associated with patient-dentist communication.
Before we look further into ‘dark feeling’ from patients, we need to get to know first what’s the threat underneath. Most of the time, those negative emotions don’t mean the patients hate all dentists. It is very often that patients are getting mad because they are too anxious about the situation.
Let’s put our thinking caps on!
Do you have any experience of patient-dentist communication that did go well? What did you do? When being a patient, what did you do to make yourself more comfortable? As a dentist, what did you do to improve your relationship with patients?
Please share your experience with us. You’re also encouraged to read and comment on the responses of other learners 🙂
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