Skip main navigation

New offer! Get 30% off one whole year of Unlimited learning. Subscribe for just £249.99 £174.99. New subscribers only. T&Cs apply

Find out more

Applying the IDEAS Framework

How to apply the IDEAS Framework
hand holding puzzle piece missing from brain
© CQUniversity 2021
An easy to use framework is the IDEAS action plan used by CQUniversity in managing a mental health crisis situation.

  • I – Identify immediate dangers to yourself, others and the person at risk
  • D – Deal with the initial situation; approach, assess and assist where possible with the initial crisis situation
  • E – Engage in conversation and listen non-judgmentally
  • A – Assist with information and advice about support services available. Encourage the person to see professional help
  • S – Implement self-care practices following the crisis situation

Source: CQUniversity Mind Waves Mental Health Strategy, 2018.


Identify and Manage Immediate Dangers

Check for hazards and danger to:

  • Yourself
  • Others
  • And the casualty.

Nothing should stop you from calling 000 if you think the scene is not safe.

Approach, assess and assist where possible in the initial stages of a crisis situation, the following list outlines some steps to take during the situation:

  • Call 000 in an emergency
  • Make a plan
  • De-escalation techniques
  • Offer support
  • Assist with basic tasks
  • Do not make promises you cannot keep
  • Remind the person that they have taken a big step asking for help.

Engage in conversation

  • Engage with the casualty
  • Introduce yourself
  • Ask if you can help?
  • Ask what is happening?
  • Has it happened before?
  • Engage in conversation and listen non-judgmentally.

Listen

  • Don’t panic!
  • Listen to the casualty
  • Use empathy
  • Use appropriate eye contact
  • Use non-verbal communication
  • Do not to talk too much.

Assist with information

For non-emergency situations provide information about services available:

  • Mental health professionals
  • Employee assistance programs
  • Helplines, websites, written resources.

Source: CQUniversity Mind Waves Mental Health Strategy, 2018.

© CQUniversity 2021
This article is from the free online

Personal Trainer's Toolkit: Mental Health First Aid for Fitness Trainers

Created by
FutureLearn - Learning For Life

Reach your personal and professional goals

Unlock access to hundreds of expert online courses and degrees from top universities and educators to gain accredited qualifications and professional CV-building certificates.

Join over 18 million learners to launch, switch or build upon your career, all at your own pace, across a wide range of topic areas.

Start Learning now