How did we get into user research?
User researchers come from a variety of backgrounds. In this video, some of our user researchers discuss how they found their way into UR, including their academic or previous work …
Course: User Research in Government: Developing Further
Accessibility
In this video, our user researchers discuss how they make sessions accessible. Accessibility is a fundamental requirement for modern society, but people often have different understandings of what the term …
Inclusion in user research – who needs to be involved?
In this video, our user researchers discuss inclusive research and recruitment practices. Inclusion in user research is an active process. It means actively involving people with a variety of needs …
Building safeguarding into user research plans
In this video, our user researchers share practical tips for preparing for research sessions, as well as touch on some important topics we will cover this week and next, including …
User research is a team sport
In this video, our user researchers discuss how they decompress and debrief after difficult sessions. User research is a team sport. As a user researcher, you are never working alone. …
User needs – doing the hard work to make it simple
User needs are shaped by user behaviours and contexts, and there are many different factors that must be understood. This means that we need to understand the complexity of how …
Let’s recap
As a user researcher, there are a number of common tools and concepts that you will frequently encounter. Some help scope, define, or understand the problem, while others help you …
AI in user research
In this video, user researchers discuss AI in user research. Artificial intelligence (AI) refers to the ability of machines to perform tasks that usually require human intelligence. This technology has …
Course review
We hope you have enjoyed this course on user research and now feel more confident and knowledgeable about a number of key areas. If you have premium or unlimited access …
Acknowledgements
Let’s thank our contributors! At Government Campus UK, we collaborated with a team of user researchers from across government to create this course and give our learners an insight into …
Week 5 review
Congratulations! You have reached the end of Week 5 and the end of the course. What you learned this week This week, we learned about research proposals and how to …
More key skills for user researchers
In this step, we will continue to explore key government user researcher skills in more detail. Research management, leadership and assurance Management and leadership are terms that people often associate …
Key skills for user researchers
Let’s explore the key skills for user researchers in Government Digital and Data in more detail. Agile research practices Earlier this week, we learned about the phases of the service …
What do we mean by “skills”?
As you progress in your career as a user researcher, you will develop a wide range of skills. Research occurs in a number of different environments, but the many different …
Sharing and communication
In our introductory course, we learned about the importance of communication and discussed a number of different ways you can communicate research insights and findings. In this step, we will …