Course: User Research in Government: Developing Further

As your career progresses, you’ll work on larger services and tackle more complex user needs and journeys. Your role will also evolve to include supporting and developing others. You may …

We learned in Week 2, user research is a team sport. This means that everyone across the multidisciplinary team should get involved, but it also means that you will frequently …

Performance analysts determine how well a service is working using various metrics and data to help the team understand and improve its performance. Performance analysts focus on what users do …

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Service designers design the end-to-end journey of a service, which includes online and offline channels. Joined up, cohesive services help a user complete their goal and government deliver on policies. …

An interaction designer is responsible for designing the way users interact with services. ‘Interactions’ mean the things a user does on a webpage, such as clicking a link or entering …

Content designers are the people responsible for creating, visualising and formatting content on websites and pages in a way that everyone can understand. Content is more than just the words …

Business analysts focus on understanding how things work now and what could be improved, analysing business processes, policy, and systems. Business analysts and user researchers work in a very complementary …

A delivery manager is responsible for the delivery of the product or service. While a product manager focuses on what the team is building, a delivery manager oversees how this …

A product manager makes sure that their products provide value and achieve the right outcomes by balancing user and business needs. Product managers work with multidisciplinary teams, bringing together the …

This week, we will be learning about different roles across the multidisciplinary team and how user researchers can work effectively with each one. In our introductory course, we briefly discussed …

Congratulations! You have reached the end of Week 3. What you learned this week This week, we learned about the importance of inclusivity and accessibility in user research. We learned …

Congratulations! You are now more than halfway through the course. Let’s take a moment to pause and reflect on what we have learned so far. Weeks 1, 2 and 3 …

Mental models are how people think a system or process should work. This is normally based on their past experiences of using a similar system or knowledge they might have …

Cognition refers to the various processes that occur within our brain. Though user research sessions are not psychological studies, you still need to consider that people think, interact with, and …