Course: User Research in Government: Developing Further

We have already learned that agile involves a number of ceremonies, or regular meetings. In this step, we will explore what these are and how user researchers can contribute to …

Services do not last forever. Even though it is possible to continue upgrading and improving a service while it is live (and this may go on for a long time!) …

Live is the fourth phase of the service life cycle. A service going live means that it is ready to be run at scale and, if it is replacing another …

Beta is the third phase of the service life cycle. At the end of alpha, the team decides which design idea they have tried and tested is the best and …

Alpha is the second phase in the product or service life cycle. Alpha is all about trying and failing – testing different ideas and prototypes until we find one that …

Last week, we learned about the different roles in the multidisciplinary team and how user researchers can collaborate effectively with each team member. This week, we will focus on how …

Discovery is the first phase of the product or service life cycle. Before you can commit to building something, you need to fully understand the problem that you’re trying to …

In our introductory course, we learned about a number of different user research methods. In this step, we will consider some of the benefits and limitations of different methods and …

A research brief is an important document. It contains information on: * the research questions you plan to answer through the research activity * the research methods that you plan …

This week, we will learn about research across the phases of the agile life cycle. We will start with a discussion of research briefs/proposals and how different research can be …

If you are unfamiliar with Government Digital and Data, you can find out about the different roles, responsibilities and skills required using the Government Digital and Data Profession Capability Framework. …

Congratulations! You have reached the end of Week 2. What you learned this week This week, we learned about ethical research practices, including safeguarding before, during and after research sessions …

Congratulations! You have reached the end of Week 4. What you learned this week This week, we introduced you to the Government Digital and Data Capability Framework and how it …