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Identifying key hospital service quality factors

This article proposed a novel approach to identify quality factors of hospital services. It also identified the overtime trends automatically from online health communities, especially from hospital-related questions and answers. Utilizing large-scale health-related information could provide timely information to caregivers, hospital officials, and medical professionals for making healthcare policies.

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This article is from the free online course:

Social Media in Healthcare: Opportunities and Challenges

Taipei Medical University

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