The evidence for improved patient and service-user outcomes
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In this video, Guest Educators Suzie Bailey (Director of Leadership and Organisational Development, The King’s Fund) and Professor Michael West (Visiting Fellow, The King’s Fund) discuss some of the research that links improved patient and service-user outcomes to experiences of kindness and compassion.
What do you think? Is compassion the most important intervention for patients and service-users? If your answer is yes, why do you think so? If your answer is no, what else do you think is important? Share your reflections and experiences in the comments below.
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An Introduction to Leading with Kindness and Compassion in Health and Social Care

An Introduction to Leading with Kindness and Compassion in Health and Social Care

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