The evidence for improved patient and service-user outcomes

Having explored why kindness and compassion matter to you and to the group of leaders in the video you have just watched, we are now going focus our attention on the research evidence and what this demonstrates by way of a connection between kind and compassionate leadership and improved outcomes for staff, teams, patients, service users and carers.

In this video, Guest Educators Suzie Bailey (Director of Leadership and Organisational Development, The King’s Fund) and Professor Michael West (Visiting Fellow, The King’s Fund) discuss some of the research that links improved patient and service-user outcomes to experiences of kindness and compassion.

What do you think? Is compassion the most important intervention for patients and service-users? If your answer is yes, why do you think so? If your answer is no, what else do you think is important? Share your reflections and experiences in the comments below.