Skip main navigation

Hurry, only 2 days left to get one year of Unlimited learning for £249.99 £174.99. New subscribers only. T&Cs apply

Find out more

The evidence for improved patient and service-user outcomes

Why is leading with kindness and compassion important for patient and service-user outcomes? Watch Suzie Bailey and Michael West explain more.

Having explored why kindness and compassion matter to you and to the group of leaders in the video you have just watched, we are now going focus our attention on the research evidence and what this demonstrates by way of a connection between kind and compassionate leadership and improved outcomes for staff, teams, patients, service users and carers.

In this video, Guest Educators Suzie Bailey (Director of Leadership and Organisational Development, The King’s Fund) and Professor Michael West (Visiting Fellow, The King’s Fund) discuss some of the research that links improved patient and service-user outcomes to experiences of kindness and compassion.

What do you think? Is compassion the most important intervention for patients and service-users? If your answer is yes, why do you think so? If your answer is no, what else do you think is important? Share your reflections and experiences in the comments below.

This article is from the free online

An Introduction to Leading with Kindness and Compassion in Health and Social Care

Created by
FutureLearn - Learning For Life

Reach your personal and professional goals

Unlock access to hundreds of expert online courses and degrees from top universities and educators to gain accredited qualifications and professional CV-building certificates.

Join over 18 million learners to launch, switch or build upon your career, all at your own pace, across a wide range of topic areas.

Start Learning now