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The evidence for improved patient and service-user outcomes

Why is leading with kindness and compassion important for patient and service-user outcomes? Watch Dame Julia Unwin explain the evidence behind this.

Now that we have explored why kindness and compassion subjectively matter (to you and to the group of leaders in the previous video), we can turn our attention to the research evidence and what this describes by way of the relationship between kind and compassionate leadership and improved outcomes for staff, teams, patients, service users and carers.

In Week 1 of the course you were introduced to Julia Unwin’s work on kindness and emotion in public policy. In this video, Julia discusses the findings of her research in more depth, the benefits of kindness and compassion to patient and service-user experience, and also the unintended consequences of kindness as a motivating factor among health and care staff.

When you have watched the video, use the questions below to join the discussion.

  • What did you make of the arguments and ideas presented in the video; did anything surprise you?
  • How do you think we might begin to make emotions more central to the way we design and think about health and care systems?
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An Introduction to Leading with Kindness and Compassion in Health and Social Care

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