Reducing emotion in our interactions
(Suzannah Thwaites, based on Teepa Snow ‘five sorries’)Do you think this approach might help you de-escalate emotional situations?
- “I am sorry I upset you”
- “I am sorry you are right”
- “I am sorry, I was trying to help”
- “I am sorry this must be hard”
- “I am sorry I didn’t mean to make you feel that way/silly”
Dementia Care: Staying Connected and Living Well
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