Case Study: James
She arrived late, with a careworker, and the careworker went on and on about the difficulty they had parking. The woman couldn’t speak but the careworker gave me a verbal run down of what was wrong with the woman.
Then the woman wouldn’t even take off her coat for an examination. The careworker said the woman was ‘in a mood’ all morning. I did the best I could in the circumstances but she kept pulling away and yelping any time I touched her.
And I did try to be nice to her; I even offered her a lollipop. The careworker agreed that I was doing the best I could.
Considering this scenario
- What advice would you offer to James?
- What actions could James put in place to improve the experience for the patient:
- In the coming weeks?
- In the next month?
- Into the future?
Improving Health Assessments for People with an Intellectual Disability
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