Zoom in-meeting chat feature

Often, the easiest way to help a patient struggling to use Zoom is to call them directly on the telephone and talk them through any issues they may be experiencing.

However, sometimes you may find that the Zoom in-meeting chat feature can be helpful during your consultations to communicate with a patient- particularly if the patient finds that their audio has failed and they can no longer hear you speaking.

You can use the chat feature to write messages:

• to assist the patient with overcoming technical difficulties
• to provide clearly written instructions about exercise dosage for them to copy down on paper at home (e.g. if using our PEAK exercise booklet, you can write the name of the exercise they should perform, including sets/repetitions)
• to share links of any other resources or websites (for example) that you would like them to view

If the patient uses the chat feature to speak to you, a pop up message may appear on your screen or the chat feature will turn orange and flash to draw your attention at either the top or bottom of the screen (pending your device). When you click on the chat icon, you will be able to see what is written and write back to the patient.