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Articles

The following links to articles are additional content that will enhance your learning experience. DMA Insight: The Creative Opportunity DMA Insight: Understanding Brand-Switch Email ROI: Looking After the Little Guy …

Net promoter score (NPS)

The Net Promoter Score is an index ranging from 0 to 10 that measures the willingness of customers to recommend a company’s products or services. It is a snapshot in …

Conversion rates

Conversion rates usually measure specific marketing activities that involve moving customers or prospects from one state to another. Conversion rates can be used to measure many things including: Number of …

Cost per order

If the total cost of a campaign was £15,000, and it generated 20,000 orders, your cost per order is 75p. The cost per order is a simple equation that helps …

Return on investment (ROI)

If a campaign generated £12,000 of revenue and cost £3400 to run the campaign, the ROI would be 253%. This means that for every £1 spent, not only did you …

Cost per response

A neat way of calculating a return on marketing spend is to measure the cost per response. The cost per response shows how much it costs to get a response …

Why do you need maths in marketing?

When a business falls on hard times, many companies start cutting back on their marketing. Rightly or wrongly, marketing can be seen as nice to have, something that has a …

Video and moving images

The use of videos and moving images are becoming the norm across digital and online channels. This can prove to be a challenge for marketers as moving images are traditionally …

Still images

Still images come in many different forms for organisations. They are a great tool for grabbing the attention of your audience. However, they still adhere to your brand guidelines. Examples …

The written word

In creative and professional environments the writing within marketing communications is referred to as copy. All copy about your product or organisation needs to be crafted in order to get …

Brand colours

The brand colours are the ones used throughout the company’s communications and artworks. Usually, the colours used for a logo are a part of the organisation’s brand palette. Each selected …

Logos

These are three well-known car brands: Honda, Jaguar and Peugeot. The purpose of a logo is to identify an organisation or product. Often logos become so familiar to people that …

What is brand creative?

All successful organisations construct a meticulously thought out image of themselves. This image is then reinforced via their creative output. Done correctly, this allows a brand to create an image …

Cost per thousand

Many media and print rate cards use cost per thousand to make it easy for marketers to evaluate the cost and return. Using this formula will allow you to compare …

Managing multiple external agencies

Working in a marketing department means that you often find yourself working with external agencies. Crafting a tight brief also has the added benefit of making it easier to compare …